We are yet to observe a computer program lift a wrench and replace a bearing, so our focus is on the behaviors of the technicians and managers.

When we do focus on the software tools, it is from the perspective of how to improve transactional efficiencies, how to help the technicians sift through a mountain of information, how to help managers make good decisions, how to help the storeroom have the right part at the right time, without carrying an excess.