Compliance is usually used to describe conformance to some regulatory requirement, but it can also refer conformance to a customer’s specification or requirement. But mere conformance is transient; on its own it is not sustainable.
In more universal terms, compliance is simply “doing what we say we will do.” First we must make a commitment to do something, and then we must do it again and again. This is sustainable compliance.
Our goal in Compliance Management is to provide the knowledge and skills as well as the level of employee engagement to change behaviors. By permanently changing behaviors we reach sustainable compliance.